Front Desk Officer
Description
Shaping Exceptional Impressions with Top-Notch Communication Skills.
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
- We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
- We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Role Description: We are seeking a skilled and dedicated Front Desk Officer to join our team. In this role, you will be the first point of contact for visitors and clients, ensuring a positive and professional experience. Your organizational skills, attention to detail, and commitment to excellence will contribute to maintaining a welcoming and efficient office environment.
Responsibilities:
- Reception and Visitor Coordination: Greet and assist visitors in a professional and friendly manner. Manage incoming calls, emails, and correspondence efficiently. Maintain a clean, organized, and professional front desk area.
- Administrative Support: Schedule and coordinate meetings, appointments, and events. Prepare, print, and distribute company documents and correspondence. Maintain records, including visitor logs and office supplies inventory.
- Office Operations: Support office management with day-to-day administrative tasks. Coordinate with courier and postal services for document deliveries and pickups. Ensure office supplies are well-stocked and requisitioned as needed.
- Financial Knowledge: A solid understanding of basic invoicing, budgeting, and expense tracking to effectively support administrative functions to ensure accurate documents are sent and processed by the accounting.
- Policy Compliance and Professionalism: Adhere to company policies and maintain confidentiality of sensitive information. Assist in implementing office procedures and standards. Promote a positive company image through professionalism and exceptional service.
- Employee and Team Support: Provide support to employees and teams as needed, including scheduling and resource management. Assist in onboarding new employees by preparing their workspaces and providing orientation.
Candidate Requirements:
- Expertise: 1+ of proven experience in a front desk or customer-facing role.
- Language Skills: Intermediate to advanced proficiency in Serbian and English.
- Technical Skills:
- Proficiency in Microsoft Office and basic office equipment.
- Strong organizational skills and attention to detail.
- Soft Skills:
- Excellent communication and interpersonal skills.
- Friendly, approachable, and professional demeanor.
- Strong problem-solving abilities.
- Commitment to providing exceptional customer service.
- Work Ethic:
- Punctuality and reliability.
Nice to Have:
- Human Resources Experience: Knowledge of HR practices, particularly onboarding and employee support processes.
What we offer in exchange:
- Competitive salary.
- Additional earnings of 500 euros for each successful job referral to ARRISE.
- Private health insurance from day one.
- FitPass membership for sports activities and discounts at popular brands after 3 months.
- An exceptional studio space in a modern office building in New Belgrade.
- International work environment.
- Opportunities for advancement to higher positions in online casino.
Ready to Elevate Your Career? Join ARRISE Today!